© 2020

by GT Performer 

  • White Facebook Icon
  • Instagram Social Icon
Returns Policy

Return unopened items within 30 days from the invoice date for a full store credit of original purchase price. Please note that we are not liable to issue any refund or credit for opened items. GT Performer is not responsible for return postage; any shipping charges or applied discount codes will NOT be refunded.

Shipping charges and applied discounts are NOT refundable. For more information regarding damaged item disputes, please see our Privacy Policy and Terms.

*Wholesale quantities are not eligible for this policy, and we are not liable to issue any refund for opened items. However, orders returned unaltered will receive a full store credit (shipping excluded).

Important: These terms are non-negotiable and will be enforced at the discretion of GT Performer. Customer service will not investigate any order disputes past the 30-day grace period. Should you ever have questions or concerns regarding a recent order, please contact customer service immediately. We are available seven days a week from 9am to 4pm AEST.

Shipping and Delivery

Shipping & Delivery

Our team is dedicated to shipping and delivering your purchase as quickly and affordably as possible. We offer flat rate shipping for our 1kg concentrate at $10 AUD. However, As thebuckets are 10kg, as you can imagine, Its rather expensive for us to shipand the best flat ratewe can find is $30 AUD.  All products are sent via AUS POST unless otherwise specified during check-out. Orders are typically processed within 24 to 48 hours before departing our warehouse for shipment. Any orders placed on or before 12 p.m. AEST will not be shipped until the following day.

*Please note: international shipping is available on request and may be moreexpensive than Australian postage.

We are not responsible for lost or stolen packages.

Express Shipping: Please be aware that any orders requiring express shipping will incure a surcharge applicable with AUSPost charges. Orders placed on late Friday will be sent the following Monday.

In the event that an item has been marked as "delivered" but has not been received, it is at the customer's discretion to file a claim with the appropriate shipping courier to receive reimbursement for the order.

 

Payment

Payment: We currently accept the following forms of payment: Visa, MasterCard, Bank Transfer or Pay Pal.

Payment must be made before the item(s) will be sent.

Damaged Goods or Wrong Items

Damaged or Wrong Items:

Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product or packing slip away! You will be asked to provide photographic proof of damage (or evidence of any missing items). Depending on the circumstances, you may be asked to file a claim with the appropriate shipping courier to receive reimbursement for the damaged items. If you receive the wrong items by mistake, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 7 business days of the package's initial arrival.

 

 

Privacy and Security

Privacy & Security

This Privacy Policy governs the manner in which GT Performer collects, uses, maintains and discloses information collected from users (each, a "User") of the www.GTPerformer.com.au website ("Site"). This privacy policy applies to the Site and all products and services offered by www.GTPerformer.com.au.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

www.GTPerformer.com.au may collect and use Users personal information for the following purposes:

- To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
    We may use feedback you provide to improve our products and services.
- To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To share your information with third parties
    We may share or sell information with third parties for marketing or other purposes.
- To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
 
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

 

 

Advertising

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.


Changes to this privacy policy

www.GTPerformer.com.au has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
GTV ANIMAL HEALTH
www.GTPerformer.com.au
284 Dagworth Road
Louth Park, NSW 2320

0414 699 528

gtperformer2@gmail.com

This document was last updated on 20/2/19

 

  • Black Facebook Icon